Frequently Asked Questions
GENERAL
Q: Do you offer Brand Exclusivity?
A: This is heavily dependent on demographics as well which other dealers are in your immediate area. We also have many OEM specific products which can be a large financial investment in becoming exclusive.
Q: What? other stores in our immediate area carry the Kyber brand products?
A: To see which other dealers are carrying the Kyber brand, visit our consumer site www.kyber.one and click on the Find a Dealer link located at the top of the page. Here you can filter your search by OEM, refine your search radius and more.
Q: Can we request or Special order Raw products, un-anodized & or not painted?
A: At this time we only offer our CNC products in the 7 colours of anodizing & our Handlebars in the 10 available colours.
Q: Do you offer any Industry discounts for our Employees?
A: We are a design company who produces low volume production aimed at producing the Highest Quality products in the Industry, meaning we do NOT have extra product for in-season discounts. We suggest any employees wishing to order product, do so by adding to your Booking Order and purchase through your dealership.
Q: Can we restock throughout the season?
A: We are not a Distribution company and only provide Dealers with an opportunity to purchase at Wholesale Pricing once a year for a 5 week period during Booking Season from February 7 through till March. We manufacture you're booking specifically for your dealership and it is this type of business practice that creates demand for the brand and has consumers buying today and not considering or thinking perhaps another day.
Q: Can we download a PDF copy of our transactions from the dashboard?
A: You cannot download directly from our dashboard, however our system is set up to automatically email out a PDF copy for every transaction. These are sent to the email attached to your account. If you do not receive shortly after placing an order or making a payment, we suggest checking your junk folder and if nothing, reach out to us so we can get one out to you promptly.
PAYMENTS
Q: What are the preferred payment methods?
A: Our preferred method for Domestic payments is E-Transfer as it not only shows us who the payment was received from, but as well is an instant form of payment and requires less effort from both parties. For International, our preferred method is PayPal.
Q: Can we pay via Credit Card?
A: Yes, however any credit card transactions are subject to an additional 3% service fee.
Q: Can we pay over the phone?
A: Sorry, currently we do not accept any payment over the phone.
SHIPPING & DELIVERY
Q: When are Booking Orders estimated to begin Shipping?
A: We are expecting to have all orders packed and ready to begin Shipping as early as September 1.
Q: What are the Costs for Shipping?
A: Shipping costs are based on destination and prorated at a fixed percentage based off the Sub-Total of the Booking. Further details can be found on our Home Page under Shipping Information.
Q: What are the Courier options for Shipping?
A: Canada Post has proven over the past 2 years to be the cheapest, most affordable and quickest method of shipping. If you prefer another form of courier, please contact us to make arrangements. Any additional costs will be solely the responsibility of the purchaser.
Q: Can we pick our booking up in Sicamous?
A: Yes, if you are considering picking up your Booking, make sure to arrange with our staff so we can correct your invoice.
Q: Do you ship Internationally?
A: Yes
Q: How will our order be packaged for shipping?
A: We aim to use the Largest boxes possible with the smallest amount of packaging to reduce shipping costs and cut down on waste.
Q: How long does it take for our order to be Shipped?
A: Last season (W24) we were seeing Domestic orders being received in approximately 2-5 business and International can be any where from 5-14 days depending on customs.
Q: How can we track our order?
A: Once your order has been dispatched, you will receive your tracking number to the email attached to your account. You can check the status of your order at any time by going directly to the links provided by our customer service via email.
RETURNS
Q: How do we complete a return?
A: Email us at dealers@kyber.one and let us know the reason for your return. We will then access the reasoning and email you back with a return form and further instructions.
Q: How long does it take to process the return?
A: Once we receive your return item(s) it may take 2 business days to complete, although we try our hardest to process within a 24 hour period.
WARRANTY
Q: What is the warranty policy on KYBER brand products?
A: Yes, we back our products 100% against any defects to the original purchaser. All warranties are taken care of by KYBER, customers can email us at support@kyber.one and we will have someone reach out to them within 24 - 48 hrs.